FAQs
Q. How do I place an online order?
A. Upon visiting our website, order directly from any product page by selecting the quantity desired and by clicking on the Add to Cart button. When you’ve selected all of your favorite items, you can check-out on our safe and secure server.
Q. What is minimum amount for an online order?
A. There is no minimum.
Q. Can I add items to an existing order?
A. You may not add to an existing order. You must place a separate order.
Q. Will I be charged Sales Tax?
A. Sales tax is applied for the following states (USA only):
AL, AR*, AZ, CA, CO*, CT*, DC*, FL*, GA*, IA, ID, IL, IN*, KS*, KY*, MA*, MD, ME, MI*, MN, MO*, NC*, ND*, NE*, NJ, NM*, NV*, NY*, OH, PA*, RI*, SC*, SD*, TN*, TX*, VA, VT, WA*, WI* and WV*.
States with an asterisk charge tax on shipping in addition to merchandise. State sales tax subject to change.
Canadian taxes will be applied as necessary.
Q. Is your site secure?
A. Yes! Depending on what type of browser you are using you will see one of two things – a little lock in the corner next to our URL, or the HTTPS designating that our site is secure.
Q. When will my order ship, and where can I check its status?
A. Orders placed on a weekend will not ship until the next business day. In-stock items that are ordered to be shipped via STANDARD FedEx will generally ship within 24 hours of order placement. NEXT DAY and 2-DAY FedEx shipped orders placed before 11 a.m. PT on business days will generally ship that business day, and orders received after that time will ship the following business day. NEXT DAY and 2-DAY FedEx orders placed on weekends ship the next business day. Orders shipped to U.S. military bases, require special processing that may add several days to the expected shipping date.
If you’ve created a Schylling Account you can always check your order’s status in the My Account section (Select the tab Orders to review past and present online orders).
Once shipped you will find tracking information in your Schylling Account or from the Schylling Shipping Notification you receive in your e-mail, allowing you to track your order online. Please note that orders generally take time to populate online. Just because your order cannot be tracked online does not mean it hasn’t shipped.
Q. How much will it cost to ship my order?
A. Use our shipping table to obtain details on shipping and handling charges. Please remember that the charges outlined on the table apply only to orders shipped STANDARD Shipping within the United States. Shipping and handling charges for orders shipped with EXPEDITED SERVICES are calculated on an individual order details. Schylling is not able to ship to PO Boxes.
Q. Can I cancel my order before it ships?
A. Once you submit your order, you are unable to cancel or change the order. But we do offer returns or exchanges within 30 days of purchase. See the Returns section of the FAQs for more details.
Q. Can I ship to a P.O. Box?
A. We do not accept P.O. Boxes as valid shipping addresses.
Q. Can my order be shipped to a United States military base?
A. Schylling is able to ship to U.S. military bases. However, such orders are shipped via U.S. mail, not FedEx. Shipping and handling charges are based on the dollar amount of the order the same as Standard shipped FedEx orders. Please refer to our shipping table for specific pricing. It is important that consumers shipping orders to U.S. military bases include as much detail as possible as to the specific APO/FPO shipping address involved. Be advised that orders shipped to military bases require special processing and will take longer to both ship and be received.
Q. Does Schylling ship to destinations outside the United States?
A. Schylling only ships to United States, Puerto Rico, and Canada.
Q. What is the policy on returning Schylling products?
A. It’s important to us that you are 100% satisfied. If you are not satisfied with your recent purchase, simply return it to us within 30 days of purchase in unopened or original condition and we will gladly replace it or issue a full refund. The choice is yours.
To request a Return Authorization Number, call 1-800-541-2929.
*Please note, customers are responsible for shipping costs of returned merchandise.
Q. The product I purchased/received is defective. What do I do?
A. If an item that’s been purchased at Schylling.com arrives damaged or defective, please follow the return policy (see above) and our team will work to get your item replaced.
If you received a defective Schylling product purchased from a local store, please return the product to the store where it was purchased. They will be happy to assist you.
Q. How should I package my return?
A. If possible, please use the original box and packing papers we shipped to you. This helps ensure that the item is not damaged during return shipping. However, if the original package was damaged during shipping, please put the returning item into an appropriate-sized shipping box.
Q. When can I expect my return to be processed?
A. Most returns are processed within 3-5 business days after we receive the return in our warehouse.
Q. I’d like to set up a wholesale account. Where can I learn more about becoming a Schylling retailer via a web site or retail store?
A. Please visit Schylling’s Wholesale Site for a listing of appropriate company contact channels including dealer sales.
Q. Our blog or website loves Schylling product and would like to help promote your toys and games. Whom do I contact?
A. We’re thrilled that you’d like to work with us. Please go to our Contact Us page and in the comments section make sure to state that you’d like to promote Schylling toys and include the URL of your website. Our team will connect with you as soon as possible.
Q. I have a great idea for a new toy / game. Does Schylling accept inventor submissions?
A. Thank you for considering Schylling as a possible partner for your concept. We understand how much hard work and passion goes into creating new toys, so we’re flattered that you thought of us to share your idea. Schylling was founded with an entrepreneurial spirit and we’ve grown through our creative efforts but at this time our company policy is to return all unsolicited inventor submissions. We wish you the best of luck and success in your efforts.
Q. Where can I find product instructions?
A. Please email shop@schylling.com and include the name of the product for the instructions you need.
Q. What if my product is missing pieces?
A. If you are missing pieces or have questions about your product, we are happy to help. Please see the Contact Us section on this website for your options to get in touch.
Q. Are the contents inside my NeeDoh product safe?
A. Schylling is diligent in testing during development and production to ensure our products are meeting current safety testing standards and are nontoxic. The health and safety of our consumers is our priority.
Most products in the NeeDoh family are similarly produced. The outer material is thermoplastic rubber (TPR) and the fill inside is polyvinyl alcohol (PVA) which is also used as a coating in pharmaceuticals and dietary supplements. Our color changing products also include a water-soluble dye which is nontoxic. The Nice Cube outer material is toner and TPR and the fill inside is 100% maltose which is like melted sugar.
Q. How do I clean my NeeDoh product?
A. If you NeeDoh product feels dirty or sticky, hand wash with mild soap and water, and let it air dry. Then dust with corn starch or baby powder.
Q. What if the contents inside my NeeDoh escape?
A. Scrape up as much of the contents as you can and discard. Then use a clean wet cloth and mild soap to remove any residue from the affected item or area.
Q. Where can I find information about my LAVA Lamp?
A. First visit lavalamp.com for the FAQ section. If you still have questions, please contact our customer service at shop@schylling.com or call 1-800-541-2929.
Q. What should I do if I have air bubbles in my Nice Cube?
A. Air bubbles inside your Nice Cube are totally cool- they just add an extra element to squish, squeeze, and pull. Check out our video here.
Q. My NeeDoh product feels very firm, is there something wrong with it?
A. Sometimes if your NeeDoh sits for a while, especially certain styles like the Nice Cube or Gumdrop, it might feel quite firm. If this happens just get those groovy vibes going with your warm hands and some gentle kneading action. Check out our video here.